Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of Replacement and/ or Refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. Kindly check the respective item’s applicable return policy on the product page for any exceptions to the table below.
|Lifestyle: Clothing (_excluding Lingerie, Innerwear, Socks and Freebies), Footwear, Eyewear, Fashion Accessories||7 days||You may request for a Refund/Replacement within 7 days of delivery, as long as it is unworn, unwashed, without stains, undamaged and with all original tags & packaging intact.|
|Lifestyle: Lingerie (top-wear), Sport & Fitness Equipment, Watches, Baby Care, Precious & Non-Precious Jewellery, Footwear Accessories, Travel Accessories||7 days||You may request for a Refund/Replacement within 7 days of delivery, For Lingerie (top-wear), it should be unworn, unwashed, without stains, undamaged and with all original tags & packaging intact.|
|No Returns categories: Lingerie (bottom-wear), Inner-wear, Socks, Clothing Freebies, Home Care, Music, Movies, Baby Care Supply, Beauty and Grooming, Gift Cards, , Perfumes, Deodorants, Inks, Gels, Polish, Liquids, Personal Hygiene.||No returns||These product categories are non-returnable. View a complete list of all non-returnable products below.|
Returns Pick-Up and Processing
In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address.
During pick-up, your product will be checked for the following conditions:
|Correct Product||IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.|
|Complete Product||All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.|
|Unused Product||The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.|
|Undamaged Product||The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.|
|Undamaged Packaging||Product’s original packaging/ box should be undamaged.|
The field executive may refuse to accept the return if any of the above conditions are not met.
To cancel a Order, visit my account section and open order details and Cancel Order. Also, Orders can be canceled over call, Email, or contact form mentioned on contact us page.
Return or free return will be accepted only if a delivered product is damaged, defective, wrong item received.
For any products for which a Refund/Replacement is to be given, the Refund/Replacement will be processed With in 7 to 14 Days and will settle in 7 to 21 days in buyers account once the returned product has been received by the seller.
Products That Can’t Be Returned
The following table contains a list of products that are not eligible for returns as per the seller’s Returns Policy:
|Category||Products that can’t be returned|
|Bath and Spa||Bath Bubble/Salt/Sponge/Wash, Body Wash, Loofahs, Scrubs, Shampoos and Soaps|
|Fashion||Baby Dolls, Clothing Freebies, Lingerie Wash-bags, Shapewear, Socks, Stockings and Swimsuits|
|Footwear Accessories||Oils, Glue, Grease, Socks, Shoe Deodorants/Polish Creams/Sprays and Wax|
|Innerwear||Bra Accessories, Briefs, Boxers, Lingerie Sets, Panty, Garter, Trunks and Vests|
|Personal Care||Conditioners, Creams, Deodorants, Electric Ear Cleaners, Eyebrow/Eyelash/Hair Styling Products, Eye Mask, Face Wash, Face Care/Fairness Products, Fragrance, Fresheners, Gels, Hair Care, Kajal, Lens Solution, Lip Plumper/Stain, Blackhead/Makeup/Nail Paint Removers, Mascara, Mehendi, Nail Sanding Pad, Oils, Oral Hygiene Products, Perfumes, Hand/Toothbrush Sanitizers, Serums, Talc, Sunscreen, Tanning Liquid, Tattoo, Toners and Wigs, Lip Care, Lipstick, Nail Care, Body Care, Foot Care, Body & Skin Accessory|